🌿 Frequently Asked Questions (FAQs)
1. How can I place an order?
Simply browse our products, add your favorites to the cart, and proceed to checkout. Once your payment is complete, you’ll receive a confirmation email right away.
2. What payment methods do you accept?
We accept major debit/credit cards, PayPal, and other secure online payment options available at checkout.
3. How long does shipping take?
Delivery times vary depending on your location. Orders are usually processed within 1–3 business days, and you’ll receive tracking details once your order ships.
4. Can I track my order?
Yes! Once your order ships, we’ll send you an email or SMS with your tracking number so you can follow your package’s journey.
5. What if I receive a damaged or wrong product?
We’re sorry for the inconvenience! Please contact our support team within 48 hours of delivery with your order details and photos — we’ll make it right as soon as possible.
6. Do you offer returns or exchanges?
Yes, we accept returns or exchanges within 7–14 days of receiving your order (depending on our policy). Products must be unused and in original packaging.
7. Are your products safe for all skin types?
Yes, our products are made with skin-friendly ingredients and are suitable for most skin types. However, we always recommend doing a patch test before first use.
8. Do you ship internationally?
Yes! We offer worldwide shipping. Shipping costs and delivery times vary by country.
9. How can I contact customer support?
You can reach us anytime through our Contact Us page or by emailing support@aurellabeautyco.com — our team will reply within 24 hours.
10. Do you offer discounts or promotions?
Yes! Join our mailing list or follow us on social media to stay updated on exclusive offers and seasonal discounts.